馬登男鞋秋季馬丁靴高幫英倫風工裝靴中幫潮鞋男牛皮沙漠靴短靴子
Return and exchange policy
※ Due to product quality issues or incorrect items, returns or exchanges are required without any cost
※ Quality issues: Clothing damaged within 15 days of wear or after 3 washes, shoes with sole separation or damage within 90 days; color difference or damage upon receipt of the product;
※ Returns or exchanges due to personal reasons require a handling fee:
The following are the charging standards and policies in Taiwan:
- For 2 items or less, just return the product without any additional cost
- For 3-5 items, a fee of 50 HKD will be charged
- For 6 items or more, a fee of 10% of the order amount will be charged (if below 100 HKD, a fee of 100 HKD will be charged);
Return and exchange policy:
◎ Exchange process: Receive the package → Please submit an exchange request to customer service (within the 7-day appreciation period) → Customer service confirms the exchange process → You send out the exchange product → Customer service sends out the exchange package
◎ Refund process: Receive the package → Please submit a refund request to customer service (within the 7-day appreciation period) → Customer service confirms the refund process → You send out the return product → Customer service processes the refund (credit card & PayPal payments will be refunded via the original payment method, service fees will be deducted)
※ If you return the product for exchange without contacting customer service, the Retro Workwear team will not process it.
※ Malicious returns and refunds will result in purchase restrictions, please understand
※ No secondary exchanges are supported, all costs incurred from secondary exchanges must be borne by the buyer (199 NT$ in Taiwan, 50 HK$ in Hong Kong)
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Email: service@retroswear.com
Line: https://lin.ee/ZL9db1e
Customer service phone: +852 57455725
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