American Casual Waffle Pocket T-Shirt Crew Neck Pullover Sweatshirt Loose Long Sleeve Top Men's Spring
Return and exchange policy
※ Due to product quality issues or incorrect items, returns or exchanges can be made without any cost.
※ Quality issues: Clothing that is damaged within 15 days of wear or after 3 washes, shoes that have peeling or damage within 90 days; color discrepancies or damage upon receipt of the product;
※ Returns or exchanges due to personal reasons require a handling fee:
The following are the charging standards and policies in Taiwan:
- For 2 items or less, a fee of 99 NTD will be charged (49 NTD for Platinum VIP members and above);
- For 3-5 items, a fee of 199 NTD will be charged (129 NTD for Platinum VIP members and above);
- For 6 items or more, a fee of 10% of the order amount will be charged (if below 199 NTD, a fee of 199 NTD will be charged);
◎ Exchange process: Receive the package → Please submit an exchange request to customer service (within the 15-day appreciation period) → Customer service confirms the exchange process → Logistics will pick up the package / self-send to the store → Exchange items arrive → Retro workwear sends out the exchange package → Pay the exchange fee upon receiving the package.
◎ Refund process: Receive the package → Please submit a refund request to customer service (within the 15-day appreciation period) → Customer service confirms the refund process → Logistics will pick up the package / self-send to the store → Please take a photo of the pickup receipt and send it to customer service → Customer service processes the refund (credit card & PayPal payments will be refunded to the original payment method, cash on delivery will require a bank account for the transfer, service fees will be deducted)
1. The product must be brand new / unused / not washed / within the 15-day appreciation period (including holidays).
2. Exchange items may not always be in stock; if out of stock, an additional 3-20 days will be required (excluding holidays), please understand.
3. If you need to exchange again after receiving the exchanged item, you will need to bear the round-trip shipping costs again. If you process a return, the shipping cost for the exchange is considered a consumable item and will not be refunded.
The following are the return and exchange policies in Hong Kong:
◎ Exchange process: Receive the package → Please submit an exchange request to customer service (within the 15-day appreciation period) → Customer service confirms the exchange process → You send out the exchange item → Ma Deng sends out the exchange package
◎ Refund process: Receive the package → Please submit a refund request to customer service (within the 15-day appreciation period) → Customer service confirms the refund process → You send out the return item → Customer service processes the refund (credit card & PayPal payments will be refunded to the original payment method, cash on delivery will require a bank account for the transfer, service fees will be deducted)
※ If you return items for exchange without contacting customer service, the Retro Workwear team will not process it.
※ Malicious returns and refunds will result in purchase restrictions, please understand.
※ Second exchanges are not supported; all costs incurred from a second exchange must be borne by the buyer (199 NTD in Taiwan, 50 HKD in Hong Kong)
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Email: service@retroswear.com
Line: https://lin.ee/ZL9db1e
Customer service phone: +852 57455725
Return address: 7th Floor Management Office, No. 9, Lane 150, Yidong Road, East District, Tainan City
